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Design, Installation & Support of Integrated Hotel Management Systems
Newhotel Software offers a complete set of expert services concerning the application of Information Tecnhlogies for the Hospitality Industries supported by highly specialized staff, with large experience on the Hotel & Leisure business:
• Specialized IT Consulting for Hotels & Chains
• Design of Computer Solutions
• Installation
• Training of Users and Hotel Managers
• Technical Support and Maintenance
HelpDesk service available 24-hours
A 24-hour year-round Helpdesk assures to Newhotel Software Clients permanent remote support and maintenance anywhere in the World. A network of Distributors and National or regional offices provides additional local services.
Worldwide Support & Maintenance Services
Several levels of maintenance services are available allowing each Client do adjust to the its specific needs and possibilities:
| LEVELS OF MAINTENANCE SERVICES |
GOLD |
SILVER |
BRONZE |
BASIC |
| HelpDesk 24-hour remote support |
yes |
yes |
yes |
yes |
| New versions & upgrades |
yes |
yes |
yes |
no |
| Telemaintenance services available |
Unlimited |
Week 9-18h |
no |
no |
| No charge maintenance included hours |
Unlimited |
16h /year |
no |
no |
| Availability for local interventions |
24 hours |
Week 9-18h |
no |
no |
Technical Support and Automatic Software Updates
New versions of Newhotel Software, Manuals, Information and other useful resources are available and can be downloaded from www.newhotel.com site, depending on the level of maintenance services required by the Client. Software updates can be installed automatically from the downloaded files.
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