Customer Relationship Management

Newhotel Cloud CRM (Customer Relationship Management) is also applied to Prime solutions (on-premises)

Cloud CRM is specially designed for the Hospitality Industry combining the Tools for Sales Team, Digital Marketing, Customer Relationship Management and information from all different Hospitality Businesses.

• Guest and Company Profiles gathered from all systems
• Integrate consumptions from every facility in the hotel in the same profile
• Campaigns and private promos advertised directly to the consumer
• Agenda, schedules, task and KPI's by salesperson
• Loyalty programs by segments with history of transactions, stays, etc.
• Account folio with room nights and revenue performance indicators
• Platform free HTML responsive, BYOD
• Sales Team and Operations data integrated: Contracts, Rates, Profiles, Programs, Conditions
• Document manager allowing to associate specific work documents to actions, clients, profiles
• Sales analysys (USAH and Room Nights) by Group, Unit, Client Manager, Team, etc. with year comparison